Register Now-->IBM Off Campus Drive at Hyderabad on 11'October'13

IBM off-campus drive at Sphoorthy Engineering College, Hyderabad for BE/Btech/ME/MTech/MCA/MBA 2010, 2011,2012 and 2013 batch.

Company Name:  IBM 

Last Date to register: 10'October'13                                      

Job Description:

-  Providing Voice support to Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

-  Remote Infrastructure support delivery

- Perform problem cause analysis.

- Resolve routine customer problem

- Ability to Identify Opportunity & Implement Process Improvements

- Has technical experience and skills in the areas of problem determination, creativity and analysis.

- Ability to meet a set of defined account agent productivity measurements.

Educational qualification: Bachelor's Degree/ Diploma Any Graduate  (10+2+3), Any Post Graduates.   

Job Location: Hyderabad/Bangalore

Year of passing: 2013,2012,2011 & 2010 Batch Students

CTC: Will be disclosed to the selected candidates by HR

Mandatory Skills:

Ø          Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting

 Ø           Browser Support - Internet Explorer

 Ø           Strong computer skills required

 Ø         Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN

 Ø         Excellent oral and written communication skills.

 Ø         Excellent customer service orientation

 Ø        Neutral accent

 Desired Skills:

Ø         Ability to identify basic hardware parts and aware of basic hardware concepts

    User level familiarity with at least one e-mail client - Outlook, Notes etc..

Ø      Skilled in commercially standard software applications and major desktop operating systems.

Ø       Awareness of basic networking concepts and technologies.

 Ø      Questioning skills /probing skills, as relevant to the issue and level of the caller

Eligibility Criterion:

 Any Bachelor's Degree - B.Tech,M.Tech,MCA & MBA - 2013, 2012, 2011& 2010

 Fluency In Communications Skills (both spoken and written) / soft skills

Additional information:

# Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts. Shifts will 24x7 in nature and can vary depending on geographies supported  

 Percentage: 55 % or 5.5 CGPA ( Aggregate )

Percentage aggregate considered only for the highest degree pursued

Must not have any backlog at the time of IBM  recruitment process.

 How to apply: Click here to Register Now

Note: Please ensure to carry the below mentioned documents for registration: (Mandatory)

1. Candidate profile - 2 copies

2. Photo copy of all the mark sheets, Provisional Degree Certificates/ Degree Certificates (without fail)

3.  Photo ID Card (Driving License / Passport / Voter ID card / College ID proof )

4.  Passport Size Photo - 4

Wear in formal dress only

***Without which you are not allowed into the campus recruitment process***

Venue of Interview:

Sphoorthy Engineering College,

Nadergul Village, Near Vanasthalipuram,

Sagar Road, Saroornagar Mandal,

Hyderabad-501510.

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